Hello, I'm Dani Issac
As a Technical Education Content Developer at Cisco ThousandEyes, I create impactful training materials and solve complex network challenges with expertise in network monitoring, troubleshooting, and automation.
About Me
As a Technical Education Content Developer at Cisco's ThousandEyes, I maintain accurate and relevant training materials. As an SME, I provide technical expertise, proofread content, and create engaging demos and screenshots. Previously, as a Network Support Engineer at ThousandEyes, I provided exceptional technical support to clients across industries and regions.
I troubleshoot complex network issues, ensuring high performance and reliability. I collaborate with internal teams and partners to deliver solutions that meet client needs. My strong background in network administration, Cisco systems products, and TCP/IP enables me to learn new technologies and enhance my skills. I excel at clear and concise communication, delivering exceptional support and contributing to team and client success.
Skills & Technologies
Networking & Protocols
Tools & Diagnostics
Programming & Systems
Certifications
Cisco Certified Specialist
Enterprise Network Assurance
Cisco Certified DevNet Associate
Network Automation & Programmability
CCNA
Cisco Certified Network Associate
Education
Bachelor of Technology - B.Tech
Computer Science and Engineering
Cochin University of Science and Technology
July 2015 - March 2019
Experience
Technical Education Content Developer
Cisco ThousandEyes
Designed and developed technical education content related to network monitoring and performance analysis for ThousandEyes. Created training materials and interactive labs to enhance internal team knowledge. Collaborated with product and engineering teams to align content with latest technology updates. Streamlined knowledge sharing processes, reducing the onboarding time of new employees by 30%.
Network Support Engineer
Cisco ThousandEyes
Resolved 200+ critical network incidents by performing advanced diagnostics and troubleshooting. Analysed complex network issues using TCP stack expertise and network monitoring tools, reducing mean time to resolution by 30%. Orchestrated application deployments across multiple Docker containers and Linux environments, ensuring zero-downtime implementations. Created comprehensive technical documentation that reduced incident resolution time by 25% for common issues.
Consulting Engineer, Business Critical Services
Cisco
Provided strategic networking consultancy to 50+ enterprise clients, achieving 95% customer satisfaction rating. Developed and implemented network optimization strategies that improved performance by an average of 40%. Automated network configuration processes by creating Python scripts, reducing deployment time by 60%. Executed software upgrade projects across multiple Cisco platforms for 30+ clients with zero downtime.
Placement Cell Coordinator
Cochin University of Science and Technology
Coordinated placement activities and career guidance programs for computer science students. Liaised with industry partners and facilitated recruitment processes.