About Me
Highly skilled Network and Cloud Support Engineer with expertise in network analysis, troubleshooting, and solution implementation. Proven track record of success in supporting critical enterprise network and cloud environments. Experienced in deploying and managing applications using Docker containers, SaaS integrations, and web technologies. Passionate about innovation and utilizing technology to solve complex problems.
Experience
Network Support Engineer, ThousandEyes (Cisco)
April 2022 - Present
- Leveraged extensive knowledge of TCP/IP stack for comprehensive network analysis and troubleshooting.
- Successfully resolved critical, large-scale network issues impacting enterprise operations.
- Deployed and maintained applications within Docker containers across diverse Linux platforms.
- Conducted in-depth analysis of SaaS applications, internet monitoring tools, and web technologies (HTTP, DNS, TCP).
- Developed clear documentation and fostered collaboration with engineers to expedite customer issue resolution.
- Provided technical support and solutions to ThousandEyes customers, a leading network and SaaS monitoring platform for enterprise networks and cloud environments.
Consulting Engineer, Business Critical Services (Cisco)
July 2019 - April 2022
- Partnered with clients to optimize network solutions and enhance performance.
- Recommended network configuration adjustments aligned with best practices established by Cisco.
- Advised clients on software upgrades for IOS.
Education
BTech in Computer Science and Engineering
CUSAT
2015 - 2019
High School
Viswajyothi CMI Public School
2001-2015