Dani Issac
I'm a Technical Learning Experience Designer at Cisco. I provide exceptional technical support to customers across various industries and troubleshoot complex network issues.
Work
Technical Learning Experience Designer
Nov 2024 — PresentCisco
Responsible for keeping training materials accurate and relevant. Provide technical expertise as SME, proofread content, and create engaging demos.
Network Support Engineer
Apr 2022 — Oct 2024Cisco
Led complex network incident diagnostics and troubleshooting using ThousandEyes. Designed technical training for junior engineers and collaborated with development teams to optimize network performance.
Consulting Engineer
Jul 2019 — Apr 2022Cisco
Provided strategic networking consultancy to 50+ enterprise clients. Automated network configuration processes through Python scripting and delivered best-practice recommendations that prevented 90% of potential network issues.
Certifications
Cisco
Cisco
Coursera
Education
Bachelor of Technology - Computer Science and Engineering
Jul 2015 — Mar 2019Cochin University of Science and Technology